Dynamics 365 Customer Engagement (formerly Microsoft Dynamics CRM) is a leading cloud-based CRM solution that helps drive sales and improve the value of your marketing.
It is made up of the following purpose-built integrated apps;
- Dynamics 365 for Sales
- Dynamics 365 for Marketing
- Dynamics 365 for Service
Dynamics 365 Customer Engagement enables you to deliver better customer service for improved loyalty and increased revenue. Greater insight and better customer understanding lead to more relevant and profitable interactions. You can also improve the value of your marketing through social insights, business intelligence, and campaign management.
Strong links between Dynamics 365 and Outlook mean you can easily track contacts, emails and activities, increasing productivity. As a member of the Dynamics 365 family, Customer Engagement is also available with Dynamics 365 Business Central. This provides integration between your accounting and CRM system, for better visibility and control.
For more information on how Dynamics 365 Customer Engagement can help your business, contact us today.