PCR achieves 96% customer satisfaction in recent survey
Read the findings from our recent customer satisfaction survey which resulted in an excellent NPS score of 62. PCR also scored highly for professionalism, customer service and communication. PCR recently asked customers to undertake a satisfaction survey to discover their thoughts on our service. We were keen to determine our Net Promoter Score (NPS) and gather as much feedback as possible.
Firstly, we'd like to thank everyone who took the time to fill out the questionnaire. We’ve been touched by all the positive comments and are grateful to have such a loyal customer base. We’ve summarised the key findings below.
Overview of PCR's Net Promoter Score
The Net Promoter Score* is the world’s leading metric for measuring customer satisfaction and loyalty. It goes beyond measuring customer satisfaction and gauges willingness to recommend a company to others. As such, a NPS can be as low as -100 or as high as +100.
Given the NPS range, a positive score +0 is considered “good”, +50 is “excellent,” and +70 is considered “world class.”
PCR is delighted to have achieved a score of 62, above the average NPS for the Technology industry.This reflects our commitment to service delivery and customer satisfaction.
Most noteworthy, 96% of PCR customers are satisfied with our service. They ranked us highest for professionalism and also scored us well above average for:
- Customer service
- Response times
- Technical ability
Finally, we’re extremely grateful for all the kind words shared by our customers:
“Over the years, I've seen PCR grow and develop, but their attitude and customer service has never altered. The quality of their service remains constant” Keith Faulkner - Brainwaves Books Limited
"A good honest company we've dealt with since the year dot" Alex Arscott - Richard Russell Panels Limited
"Professional and extremely helpful. PCR will go above and beyond to resolve any IT problems that you may have” Carmel Clarke – Kingswood Controls Limited
"Support with a sense of fun!” David Halloway - Southern Testing Laboratories Ltd
"Very helpful in supplying the system required with very little down time. Personable and professional in guiding us along the right path. Nothing is too much for them” Josie Sullivan - Leroy Reid & Co
If you would like to find out more about PCR and how to join our happy customer base, contact us today.
*Net Promoter Score Methodology: We asked our customers; “On a scale of 0 to 10, How likely are you to recommend PCR to a friend or colleague? Based on responses, we classified customers into: “Detractors” (scoring 0-6), “Passives” (scoring 7-8) and “Promoters” (scoring 9-10). To determine a NPS, the percentage total of detractors is deducted from the percentage total of promoters.